Frequently Asked Questions :
* Click Here for the Client FAQ's
* Click Here for the Designers FAQs
GENERAL
How does this work?
Browse the list of projects posted by businesses for the ones you would be insterested in, or have Graphiclance send you an e-mail anytime a new project is posted that fits under your expertise. Then you can decide to place a bid on the project, as well as provide details of the work you can do. Update or retract your bid anytime you want. When the Client chooses a Designer (winning bid) you will be notified. If you are chosen you can begin work on the project and get paid.
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How much does this cost?
There is no signup fee and no monthly fee, but you are required to pay a commission on each project you win a bid on. The commission is 5% of your bid (minimum $2).
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How do I communicate with Project Buyers?
You can post messages on the message boards. If you post a private message, only the user it's addressed to will be able to see it, that user will also be notified by e-mail that you posted a project for them.
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PROJECTS AND BIDS
How do I place a bid on a project?
Click on the "Place Bid" button which you can find on the project page (there's one above and another below the list of current bids).
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How do I update a bid I already placed on a project?
Just submit a new bid and your old one will automatically be removed.
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How do I cancel a bid I placed?
Log in to the account management area, find the project, and click on the "retract bid" link.
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What if I have a question about a project (that will help me place my bid)?
Just post a message on the message board for that project. You can access project specific message boards by clicking on the link provided on the project page.
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Why can't I find the "Place Bid" button on the project page?
If the project is closed it does not show up, because bidding has ended. It will also not show up if the project is frozen, which means bidding has temporarily been stopped.
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What is "bid for the total project"?
This is the amount (in U.S. dollars) that you will charge the project creator, if you are chosen. It's a project total, NOT an hourly rate.
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What if I can't make an accurate bid? Can I just estimate how much I will charge for the project?
You should not make any estimates. The information provided should be enough to decide how long it will take you to finish the project. If there is not enough info, use the message board to ask additional questions to the project creator before placing your bid. Remember, by placing a bid you enter into a legally binding contract. If you abuse this system you risk receiving poor reviews by others, and possibly being banned from Graphiclance .
PAYMENTS AND FEES
When do you charge your commission and how much will it be?
As soon as you are chosen as the Designer for a project you have bid on it will be closed/archived and you will be charged 10% of your bid, or $5, whichever is greater.
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Do I have to add money to my account?
Not right away, but eventually you will probably have to. If your account balance is below zero dollars for more than 30 days your account will be frozen. You will not be able to place any new bids on projects.
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How do I add money to my account?
Login to the account management area and click on the "deposit" button.
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If I end up charging the project owner less than I bid on their project, can I get a partial refund on the commission World Wide Freelancer takes?
No.
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Still Have Questions? eMail us here for a prompt reply.
CLIENT FAQ
How does this work?
How much does this cost?
How do I communicate with Designers ?
How do I open a new project?
What is a budget range?
Why do I have to choose the amount of days until my project needs to be done?
Can I change the information I provided about my project?
How do I close my project, extend it, or pick a Designer ?
Can I re-open a closed a project?
What does it mean if my project is frozen?
GENERAL
How does this work?
After signing up, you can open a project and provide all the details of the script you want. Designers will then be able to view your project and bid on it. This is similar to an auction, but there is no mandatory end date and you choose the winning bid yourself. Once you have chosen a Designer, they will begin work on your project. That's it!
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How much does this cost?
There is no signup fee and no monthly fee, but you are required to pay Graphiclance a commission on each project you successfully fill. The commission is 5% of your project (minimum $2).
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How do I communicate with Designers?
You can post messages on the message boards. If you post a private message, only the user it's addressed to will be able to see it, that user will also be notified by e-mail that you posted a project for them.
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PROJECTS
How do I open a new project?
Click on the "create project" button or go here.
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What is a budget range?
You can optionally specify how much money you are able to spend on this project.
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Why do I have to choose the amount of days until my project needs to be done?
There needs to be an end to every project, to leave room for new ones. But you can extend your project any time you want.
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Can I change the information I provided about my project?
No, but you can use the message board to post new info. If the information you provided is completely wrong, you can close your project without choosing a Designer and without any penalty. You can then go ahead and open a new project.
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How do I close my project, extend it, or pick a freelancer?
You can do all this by logging in to the account management area. Click on the "Account Login" button or go here.
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Can I re-open a closed a project?
No, you will have to open a new project.
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What does it mean if my project is frozen?
This means the ending date you chose for the project has past. No Designers can place any new bids, you must either pick a freelancer or extend the project.
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Still Have Questions? eMail us here for a prompt reply.
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